Return & Refund Policy

## 30-Day Easy Returns Unopened and unused hair in its original packaging may be returned within **30 days** of delivery for a full refund to the original payment method. ## 90-Day Workmanship Warranty Every ESSMEI product carries a 90-day warranty against manufacturing defects — shedding beyond industry tolerance, weft separation, or bond failure under proper application. ## How to Start a Return 1. Contact our pro support team with your order number. 2. Receive a prepaid return label (US orders). 3. Refunds are processed within 5 business days of receipt. Custom-colored and opened hygiene-sealed items are final sale unless defective.